Frequently Asked Questions
Everything you need to know about shopping with IWA Concept for your home and decor needs.
What materials are used in IWA Concept home decor products?
We prioritize premium quality and durability. Most of our wall art and decor items are crafted from high-grade steel, authentic wood, or polished acrylic to ensure they remain a centerpiece in your home for years to come.
How long does shipping take for home decor items?
Standard shipping typically takes 3-7 business days within the domestic region. For international orders, delivery can take 7-14 business days depending on your location and customs processing.
Do you offer international shipping?
Yes, IWA Concept ships worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country and the weight of the items in your cart.
What is your return policy for damaged or unsatisfactory items?
We offer a 30-day return policy. If your item arrives damaged or you are not satisfied with your purchase, please contact our support team to initiate a return or exchange. Items must be in their original packaging.
Are the wall art pieces easy to install?
Yes, all our wall art pieces come with a pre-installed hanging bracket or specialized adhesive strips. We include a simple instruction guide and all necessary mounting hardware in every package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.